Procedures for filing JNE complaints when packages have problems
In the field of maritime shipments, JNE is one of the leading export companies in Indonesia. However, it is not uncommon for JNE complaints to continue to arrive. This is very reasonable, given that this shipping company is often trustworthy to send goods by many parties.
Almost all e-commerce makes JNE a recommendation for shipping services that can be used. Indeed, this shipping service provider can be trusted and always prioritizes the safety of packages until they reach consumers.
JNE has been operating since 1990, one of the divisions of PT Citra van Titipan Kilat (TIKI), during which the company has continued to grow. Not only serve national courier services, but also serve courier services internationally.
Innovation after innovation continues to be developed, until the delivery scale covers the whole world and the whole of Indonesia. Because JNE’s development was so fast, the company eventually separated from TIKI and independently operated all of its business activities.
The service of this parcel delivery company is very good, so it is widely appreciated by many people. Various guarantees are provided as a guarantee of the safety of the goods. Most consumers are satisfied, but there is also a small percentage who are not satisfied.
The reason is so common that this is the problem when delivering packages. Either the delivery time is too long, or the package is not a clear trace of its existence. However, in this case, the company cannot be separated from liability. Because there is a JNE claims service that you can use when the package has a problem.
Complaints to telephone media
Filing complaints through the telephone network is the most common and preferred meansfor consumers. Because customers can immediately get a response when they submit a complaint. Even they can immediately get a solution to the problem of the package.
So you don’t have to wait long to get an answer and solution from the company. Unfortunately, JNE’s phone complaints are not free. You have to bear the cost of the phone when you do it this way. The following is to submit a complaint to JNE by telephone.
- Contact the JNE Call Center
The first step is to contact the JNE call center on (021) 2927 8888. Wait a few moments for your carrier to automatically answer your phone.
- Press the expected extension number correctly
When picking up your phone, the operator will mention a row ofect ensi numbers specificto the customer’s needs. Listen carefully to the extension number that will deal with package issues.
Because if you tap on the wrong extension number, your complaint will not be processed. You will be asked to repeat the call and contact the right agent.
- Raise your complaint
After you log in to the correct extension number, there will be an attendant to serve you and help you solve your parcel problem. Forward all your JNE complaints in good language and in an appropriate manner so that the agent can fully understand.
Complaints via JNE’s official email
If you do not like to express parcel problems directly on a phone line, the solution is to transmit them via the official JNE email. The advantage of this method is that you can freely write down all complaints and complaints in detail.
Also, the cost of JNE email complaints is much cheaper than transportation over the phone. Because, you only need an internet connection. However, shipping will provide a slower response. However, they will help you solve the problems of your package.
You can simply send an email to firstname.lastname@example.org address. According to our advice, if the problem regarding your package is very urgent, it is better not to file a complaint in this way.
Complaints with social media
One way to complain about your parcel problem is via JNE social media. This parcel delivery company is one of the most in line with the development of n times. This is evidenced by its presence on various social media platforms.
This social media can also be used as a place to convey various JNE complaints from customers. It is possible that this shipping company responds quickly either by commenting on messages or by publishing direct messages.
This proves the openness of JNE services to its service users and as a way to maintain customer trust. You can contact this parcel delivery service company JNE (facebook), JNE_ID (twitter) and jne_id (instagram).
Complaints through Ask Joni that have been provided
In addition to the call center phone connection, JNE also provides a chat function with a very fast response on its web page. This chat feature is called Ask Joni, this feature is a live chat service with customer service that has been provided to take care of all customer complaints.
When you open the Ask Joni function, the system will ask you to fill in certain personal data closely related to your package. Make sure that all data entered is correct and appropriate.
After that, the server will connect your request and search for customer service that can serve JNE complaints. When customer service has been notifiedby bung with live chat, you can submit all complaints regarding package issues.
Customer service will provide solutions to these problems directly at that time. You only need an internet connection to be able tofile complaints in this way. Respon given is also much faster than by e-mail.
Types of complaints most often submitted
The complaints of each customer are definitely different, given that JNE is a very large shipping company in this country. Therefore, various types of complaints have come from various parties through various media.
From the many complaints, it turns out that the essence of each of them can be drawn and transformed into several groups as follows.
- Parcel delays
Parcel delays are a very common problem. Factors that affect the delay of this package include congestion, damage to the shipping car when sending the package, road damage or many other unpredictable things.
- Send an error
Misfeased packages are certainly common, what else happens if the address is ambiguous and similar to someone else’s address. Although the packet can be returned, it will be very fatal if it turns out that the packet cannot be retrieved from the original recipient.
- Lost parcels
Lost packages often occur due to hidden or left in other JNE messages. Especially when the number of goods sent is large, it is not uncommon for some to escape data collection and fall behind. This certainly leads to an increase in JNE complaints .
- Corrupted packets
Damage to goods shipped using shipping services is indeed very vulnerable. Because, in the processof transporting and shipping the goods will be stacked, discarded and other activities that can damage the goods.
Therefore, JNE provides a guarantee for damage to the goods. You can also increase the security of shipping by using certain services. For example, for electronic products that are prone to damage.
- Unsatisfactory service
Unsatisfactory service is one of the reasons why many customers complain to the shipping company. Because not everyone will certainly feel happy when they are served superficially and seem to be disrespectful.
JNE claims are a right for every customer. because it is not only for the good of the customers, but also for the good of JNE to continue to improve its quality in the field of shipments.