Self-service call center u for Complaints : KABARGOAL

How to contact Mandiri Call Center for Customer Complaints

The existence of a mandiri call center  is certainly one of the best places for customers who want to complain or get into trouble when making a transaction;This bank also makes it easy for members to access both oral and written complaint services.

In becoming a bank customer, unable to separate from the kinds of problems that arise such as lost debit / credit cards, forgotten pin numbers, lost passports, need to block ATMs so they cannot carry out transaction activities. Of course these problems have happened to you, right?

To overcome these problems, you don’t really need to worry or worry because the  existence of a  mandiri call center  can be the best reference. The existence of a call center is met in accordance with the terms of the financial services authority or OJK that applies it.The mechanism to file a complaint from the Bank of Mandiri is also very easy.

There is a phone number that can be contacted at any time. For those of you who want to complain, make sure you do well. Do not forget to give details about the problems facing you. Be sure to provide some important documents needed including the availability of a passport.

The existence of the complaints service is available at bank branches. While this approach is very simple, no number of the public do not know what the right mechanism is in contactwith the mandiri call centre.   Few customers have given up their intention to do duan because of a lack of n knowledge about the process.

Overview of Mandiri  Bank as a private company

Before you know the call center service, you also need to know in a glimpse of this bank. PT Bank Mandiri Tbk itself is a very real estate bank in Indonesia; in addition, it appears to be listed as a private company on the Indonesian stock market with the BMRI stock code.

Founded on October 2, 1998, the company itself is part of a banking project run by the Indonesian government. At the time, there was an economic crisis at the State Bank – the State Commercial Bank, Budapest, indonesian exports and Indonesian development – united. The name of the Bank of Mandi.

On his own journey , Mandiri continues to develop a variety of banking products that can be selected by prospective customers according to their needs.The products offered by the Mandiri Call Center can incorporate savings products to loan products.

In addition, Mandiri’s work  remains unquestionable; this is not without reason because the company has actually made significant  developments in providing services to small and medium-sized enterprises to retail businesses, which result in substantial contributions. there is no need to be doubts about The performance.

There are various types of services the company has offered to customers. In addition to saving and various types of loan products that can be tailored to suit customer needs , Mandiri also provides a 24-hour call center that can be the best place to complain about. in turning the company into one of the leading companies in Indonesia.

 Self-service call center u for Complaints

At this point, Kamu still has to find a service call  center, right?   If you want to complain or complain, you can call number14000. but the number is accessible only to people in surabaya, palembang, jakarta, medan, bogor, yogyakarta, denpasar, jakarta, banjarmasin, semarang and makassar area.

For customers outside the city above there is no need to worry.  Because you can contact the Mandiri Call Center to (021) 5299-7777.The fees they will be charged to customers are very cheap as well.You can contact directly via phone or mobile phone.Meanwhile, if you call number 14000, you will be charged a logal  fee.

For those of you who are a mobile user, you will be charged a fee with a biayper minute. For more details, see the review below.

  1. Telkomesel helo card to be sued Rp 1200
  2. Telkomesel Simpat Rp1.800
  3. Indosat Rp1,700
  4. Xl Rp1.7000
  5. Flexi Jakarta lokasl

Meanwhile, for customers entering the number (021) 5299 7777, the Telkom  fee  will apply  . If you want to make a non-cash transaction through Mandiri Call, you are required to have a Mandiri Pin Call.

Pin Call can be obtained by registering before the ATM of the nearest Mandiri  bank  in your city. Customers can directly enter an ATM card with a pin.If so, can continue by selecting the e-banking registration menu and following the next instructions.

Via Email and Social Media

In addition to contacting through the  Mandiri Call Center Administration  , customers can make complaints about email and social media.For those of you who want to contact via email, you can send a message directly to Mandiricare@bank Mandiri.co.id. to make a complaint via email, a customer can clearly relay the issue or complaint.

Don’t forget to provide the necessary documents during the process such as passports, debit / credit cards, proof of transactions, complaint information that includes the date &s time of the transaction, name and so on. For more details, you can ask first in the Customer Service section.

Another way a customer can use to complain is to access the official website from Bank Mandiri, i.e. www.bank Mandiri.co.id and then you can choose a contact list directly.On the menu, you will be required to enter some information.Make sure there is no falsification of these information.

To contact the customer service department or the call center from Mandiri, there is another way to go through their social media: via twitter @Mandiricare or send a text message via telecommunications 0811-8414-000. It’s good to be patient and wait for answers.

What the customer complaint process is like

Known to contact the Mandiri call center  service, the complaint process against these customers includes:

  1. Customers can immediately file a complaint through a telecommunications center that has been provided. If that is the case, the bank will immediately verify the suitability of customer data
  2. The customer will then receive an instant complaint registration number and the officer will receive and record the complaint from the customer
  3. Officials from Mandy will immediately follow up and resolve customer complaints based on the type of complaint submitted.
  4. If the customer has agreed to a settlement or settlement, the complaint will be considered in full immediately
  5. Meanwhile, without an agreement, customers can submit a dispute resolution request to the bank’s central ized duties that are facilitated  by Indonesian banks.

Various types of problems often experience bank customers, including Mandiri members.To overcome this problem, you can contact the Mandiri Call Center Services  Department, which will immediately overcome and provide the best solution for you.

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