How  do I approach the Help Center for Information and  Controls? : WisataBagus

Genius, About The Geneus Call Center, Benefits and Facilities

In this article, we  will discuss what are the advantages of The Jenius Call Center and Jenius itself. Jenius is actually a digital banking application, where this app will help you carry out various financial activities, from savings, transactions to managing funds.

In all the digital era, everything becomes easier,  even if you don’t need to do it from one place, i.e. from a smart phone or smartphone that is already based on iOS or Android. Jenius is an app launched by bank BTPN in 2016, which has been growing to this day.

This application can be linked to Visa debit cards and national payment gateways or GPN with the national banking ecosystem and even with international payment systems. Many people are greatly helped by the presence of this genius, because it is an application that is considered to be brilliant for managing funds.

Many people are looking for information  about Geneus call centers  to get information related to its features. In fact, this one app makes banking operations easier where you can send money, pay bills, save to deposit only with a smartphone, so it’s very practical.

What are the benefits of using Genius?

Like the previous discussion that this app actually facilitates one’s banking operations  ,  all transactions can only be done on a smartphone.   This will not continue with the development of technology  that is becoming more sophisticated day by day, so you don’t have to come in person at the bank or stand in line.

There are many facilities that you  can get by using  only one account, and you can already enjoy various transactions.  Starting from depositing money and withdrawing money without going to the bank or ATM machine.  It is therefore more practical under conditions where it is highly advisable to stay indoors as  during  the  current  pandemic.

There are many types of cards such as m-card, e-card and X-card.  As far as the e-card is concerned, it is a virtual card that looks like a credit card. If the M-card type is an active balance or a type of card for the main account balance and X-card,  if  it is similar to the M-card, it can be used for transactions and refunds, but there is a daily shopping limit.

The types of storage differ from Jenius, such as Flexi Saver, Dream Saver and Maxi Saver so you can choose or adjust your needs. For more information, you  are advised to contact the Jenius Call Center. This digital card  also offers a number of benefits  including  :

  1. There is no transfer fee even if there are different banks
  2. Grat is an ATM withdrawal
  3. An account  can  be easily opened, which means that online, it is very simple and practical
  4. There are no administrative charges, so the rest of each month will be safe
  5. Jenius can be used abroad as jenius is included in the visa network

The most common questions about Jenius by CS services

In the midst of a pandemic like this, it is recommended to stay at home so that all kinds of transactions can be done online so that you can use the genius as one of the solutions when you want to transact or open a new account, but even then there are still many who still feel unfamiliar with the process.

There aren’t a few people who contact Geneus Call Center services to get detailed information . There are many common questions like how to top up the balance, how to view the account number, what are the different types of savings like Flexi Saver, Dream Saver and Maxi Saver.

It’s actually so easy to top up the balance, you can make a transfer from another bank by entering the bank BTPN code, which is 213, then your Janius account number and the mobile number registered with Genius. You can check your mobile number and account number through the Genes app in the profile menu.

Many people are curious whether they can get a passbook, the Jenius app itself does not provide a passbook directly, but  you can access an e-report or current account that you can access every month through the profile and settings  in the app or you can use  the Jenius Call Center service.

You can  download the app through the Play Store or App Store  , whether it is based on Android or iOS and adjusted to the smartphone you are using. In terms of various types of savings, you can use flexi saver as an emergency fund or deposit, which gives flexibility for withdrawals or deposits.

As for dream storage, you can use it for storage according to the specific goals you can achieve in the future . The last one is the Maxi server, where you can make time deposits. In three types of storage, you can choose which one suits your needs.

Features of the most effective application

Using this one bank app means you can control all debit card activities from the card center menu. In fact, you can also change the daily withdrawal limit or transaction shopping limit of each Janius debit card, because there is a feature that says change the limit so that your finances are more controlled.

Without contacting  the Jenius call center, you  can make pin changes, block and   unblock again, and  view the transaction history.   So even if there is no physical passbook later on,  you can see  transactions through a digital card or debit card.

This digital card is connected to national ATM networks and visa networks around the world.  So you  no longer  have to make any improvements to transact  locally or abroad.   No wonder many people are interested in opening this one debit account.

After opening an account, the debit card will be sent to the address registered by the bank.    If the address is on Jabodetabek, you  can get a debit card for  2  days  during working hours  , and beyond that,   you can  get it  within 7 days  after  the working hours from the date of making a card request   pre-specified.

If it exceeds  the specified general time limit and you have not yet received a debit card,  you should immediately contact the Genius Customer Service or Call Center  for more information  . Through the call center, you can know the status of debit card delivery.

How  do I approach the Help Center for Information and  Controls?

When you experience problems, you can contact the call center or BTPN care at 1500 300 or via an international call at +62 21 2450 5500. With jenius hotline or call center  service, you can consult both ways to get treated immediately about the obstacles you are experiencing.

If you don’t have the opportunity to call the number listed above, you  can send an email to customer service at BTPNcare@btpn.com address. In the meantime, you can contact info@btpn.com to get general information about Genius debit cards.

When creating a PIN for a Genius debit card, you need to use a different PIN number for ATMs and apps.  This is a preventive measure to make transactions safer, and has  fewer barriers that you need to contact  the Genius call center  .

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